Commissions are normally accepted on receipt of a minimum of 10% of the quoted price. This deposit is not normally returnable should the customer then withdraw.

An estimate will be given for any repair or restoration work. Should the cost for any reason be more than this then the customer will be consulted immediately. The customer will be liable for any increase in cost due to a change in his/her requirements after ordering.

Once an order has been accepted it can be cancelled only by mutual consent, and the customer will become liable for any reasonable costs incurred until that point. On completion of an order the customer will be invoiced and the instrument will be dispatched on receipt of the balance of the cost including postage, packing and insurance.

Every effort will be made to complete orders on time but delays may occasionally occur due to factors beyond our control, such as illness or the non-availability of materials. Where possible an explanation will be given.

We will do everything possible to ensure that instruments are satisfactory in all respects and will endeavour to rectify any problems. We cannot, however, be responsible for any damage caused to an instrument which has not been properly cared for.

Wood expands and contracts when subjected to extremes of humidity. Instruments should therefore always be mopped thoroughly after playing and never be stored in a hot or very dry atmosphere, or cracking and/or warping may occur. This is especially important during the early part of an instrument's life.

Payments from overseas must be made in pounds sterling by cheque or banker's order, but are often best made electronically, direct through the bank. Payments may also be made using PayPal.